Testimonials

Team Effort in customer service !!

Hi Deborah & Amy

I hope you are both having a great evening.

I wanted to reach out and say thank you both very much for your assistance and top quality service throughout the process of selling my house. Your informativeness and responsiveness made the entire process seamless for me, thank you.

I will be sure to recommend you both if I hear of anyone needing assistance in this space in the future.

Thanks again, have a great week ahead.

Brett

Repeat and referral is the best business !!

Hi Suzanne,

Thank you for that! I will be sure to write a review, it’s the second time we have used LJ Hooker and Amy specifically and always such a dream so thank you 🙂 Thanks,

Kyla

Amazing Service Amy

Rutland Ave Carlisle

Hi Amy,

Thank you so much for kindly to do the settlement work for me.

It was great experience to have your help in the settlement.

I sincerely appreciate you for all the help you kindly provided.

I have completed the survey with one hundred over one hundred scores.

I just wish I can collect money asap, and be able to come to see you for next settlement.

Thank you again for your help,

Kind regards.

Stephen L

Thank you Suzanne !!!!

I would like to thank you for a professional attitude and response to settling my property in Dwellingup. It has been a pleasure dealing with you.

My daughter Tori  is soon to seek a settlement agent and I have given her your contact details.

All the very best.

Regards

Penny A.

Wow !!!!

Good afternoon,

I wanted to provide my feedback directly to you regarding Kaitlin Taylor and her management of the certificate of title change. We previously commenced this process with another company, however we ended up ceasing the arrangement out of frustration, along with their lack of professionalism and complete incompetence.

Engaging with Kaitlin was fantastic. She was professional, articulate, patient and managed to influence/negotiate with a difficult client/stakeholder at ING who we previously had difficulty with engaging and progressing the request. Kaitlin’s approach decreased any anxiety, concern and frustration and she was an absolute breath of fresh air! I will be referring anyone that I know, to Kaitlin that require these services in future.

You hired a keeper!      ............Jessica

LEONARD STREET, VICTORIA PARK

Amy,

Thank you for your email and phone call today. We are very happy with your service, efficiency and communication during the settlement process. It has been great dealing with you. We have sold several properties over the years and this has been the smoothest settlement of all.

Thank you again.

Regards

Lysle and Gwynneth B

will without doubt recommend

Dear L J Hookers,

Yesterday and today I have had to ring your office , asking for assistance with information on a 2008 settlement, as we have lost the Title Deed in question.

Both times, your representative was so kind, attentive and gave very practical advice and assistance.

This afternoon, Tracey, who spoke to me, was extremely helpful, professional and competent. But she was also the kindest voice in a day full of difficult forms and hard to understand instructions.

I wish to say thank you , and to commend your employees for their great, friendly service.

Especially Tracey.

Kind Wishes,

Nicole

Margaret B

David Mead and Monique Paindelli are both brilliant representatives for the L J Hooker organization.

well done 5 stars !!

Filip M .

Professional high level of Service by Monique Thank you so much .

Kashna S.

referred by my parents , Excellent, thank you so much for your help in what was a seamless process because of you !!

PS My favourite team to deal with during the whole process.!!

Neil and Penelope .

Yes would highly recommend the service ! efficient on all levels, information well supplied and effected.

S & A FRENCH

Two seperate settlements and a seperate transfer of a title all occurred without a hitch. A big thanks to Mel Knox!

s BJ Hemming

Very helpful staff.

Mr H Lei

Hi Monique and Kim,

Thank you so much for your helps to settle my property. Without your strong support these days, the progress cannot be smooth.

Wish you both have more business in the near coming future!

Cheers,
Henry

Miss Camilleri

I am very happy with the friendly and efficient service i received from Skye.

MP42619

Very happy with the professional service from Monique Paindelli & lJ Hooker Settlements!

Matrix GE Pty Ltd

Monique
Thank you for the update.
Also I want to tell you that I told Colin from LJ Hooker Pemberton that you have been amazing with communication and efficiency. If I can assist in any other way to thank you for your efficiency, please let me know.

Rogan Property Pty Ltd

Very happy with your service. Will recommend.

Dr S Bolotintseva

Dear Janet,
I would like to express my appreciation and thanks to your colleague Michelle who was managing my settlement case.

Michelle proved to be very approachable, friendly and professional and helped to make the whole experience of buying a new property stress free and timely.

With Kind Regards and thanks.

B & F Brennan

Dear Monique,

I’m writing to thank you for acting on our behalf in settling the above sale.

The quality and efficiency of your service was superb.

Thanks on behalf of both of us,

Mr Mamedov

Monique Paindelli was very helpful with the settlement. Thank you

Mr DD Henri

The best service experience by far.

Mr R & Mrs T Thomas

Great! Thanks so much for all that!

And thank you again SO MUCH for all your hard work & help through the Settlement period. It got a bit messy but we got there in the end and couldnt have done without your work, we are so happy and finally settled as a family in our home. You were very professional, kind, efficient, easy to communicate with and answered all questions clearly. Will definitely be recommending you and LJ Hooker Settlements to family & friends who require the service! (Hopefully we wont need it again for a very long time haha!)

Thanks again and all the best!

Mr GSJ & Mrs PH Numan

Was very impressed with Michelle Hilliers efficiency.

Mr BW & Mrs SMA Hardie

Thank you for your knowledge and friendliness.

Mr AP & Mrs ND Mazzuchelli

The service, support and professionalism of Michelle Hillier and Tracey Minett was outstanding. An absolute pleasure to deal with.

Mr MD & Mrs M Williams

We liaised with Paige Allert. She was brilliant. Very knowledgeable, helpful and friendly

Mr MJ & Mrs M Griffiths

Keep on doing what you are doing. Great customer service and professionalism.

Mr NP & Mrs SA Zanich

Enjoyable experience dealing with Mel, helpful and happy to provide explanations.

Mr M & Mrs C Forster

Good afternoon, Monique,

Thankyou for forwarding the documents for the settlement of the above property.

We were most appreciative of the efficient manner in which this was achieved & would like to thank all the staff involved at LJ Hooker, who helped us achieve this settlement. Michele at the Mandurah office was excellent & went well above the call of duty in helping resolve the shed issues.

Mr JC & Mrs SD Jeffrey

Monique Paindelli is extremely good at her work. Easy communications and efficient. Highly recommended.

Ms KE & Mrs KM Slater

Monique was excellent. She dealt with both the selling of our property and buying this one. Everything was rushed and last minute due to circumstances and she dealt with it calmly and professionally. Would gladly use Monique again.

Mr TC & Mrs VK Dingle

Professional Service. Costings very similar to quote.

Mr EG & Mrs J Kelley

They were so helpful.

Mr AJ & Mrs HE Eyres

Thanks for a great job.

Mr BK & Mrs JC Halberg

Michelle was excellent. We wanted a quick settlement and she helped that to happen.

Mr AN & Mrs SL Radford

Michelle was very helpful.

Mr J & Mrs G Williams

Janet,
I would like to express the appreciation of both Gill and myself for your outstanding assistance in obtaining another copy of the Title Deed for our apartment in East Perth.
As a result amazingly, not only did you get the document very rapidly but the bank was almost as fast in arranging the monies that we required. All in all an excellent result.
Again many thanks for a service well done
Regards Jim Williams

Mr WP & Mrs RJ Walker

Thanks very much Michelle on helping us through this experience, you were fantastic!!!

Mr H & Mrs AJ Dalla

Good Job! Well done! and Thank you Michelle Hillier

Mr SR & Mrs EM Stonehouse

Michelle Hillier is fantastic. 🙂

Mr AN & Mrs SA Fontanini

Excellent all round!

Mr PB & Mrs JS Reid

Thank you for such an efficient process. Monique was great!

Mr CM & Mrs RM Tucker

We decided to use the same settlement agency as the seller.

Mr & Mrs Malcolm

Monique was brilliant as always!

Mr & Mrs Dullaghan

Once again excellent service. Well done Monique and Team!

Mr JR & Mrs DM Martino

Jennifer Franchina is fantastic. LJH Settlements just works. You guys make the process so easy. Thanks

Mr MJ & Mrs SM Knight

Thank you for all your help Jennifer. Fantastic service!

Mr GI & Mrs HJ Zammer

Great service, very happy to have chosen LJ Hooker.

Mr JD & Mrs DA Katz

Excellent Service!!

Mr JC & Mrs SD Jeffrey

Very pleased with the experience.

Mr CA & Mrs CM Foote

Laura Halliday is excellent!!

Mr AM & Mrs IAF Evans

Hi Michelle
Thank you for all your help and assistance with our purchase.
I will be passing on your details to anyone I know who requires a quality conveyancer.
Brilliant!
Kind Regards
Andrew and Isabel

Mr GNJ & Mrs MJ Peters

Thanks for your help! Excellent service as usual!

Mr PA & Mrs HL Brayshaw

Easy, hassle free transaction handled with professionalism and efficiency. Also a great team at Leeming.

Mr DJ & Mrs LA OBrien

Really happy, you made the whole process easy.

Mr BK Palmer & Mrs LT Cheetham Palmer

Very impressed with systems compared to other settlements i have done.

Mr RI Hart & Mrs TD Hart

Laura Halliday was brilliant. Very professional and a pleasure to deal with.

Mr LP & Mrs HA Gerrand

Great service, very simple process. Very Happy.

Mr D & Mrs SM Burling

Mel is simply the BEST!!

Mr & Mrs Rigo

Very professional outfit with friendly and efficient staff and systems.

Mr & Mrs Pretzel

Very happy with overall process.

Mr & Mrs Lo Monaco

Can not fault the team at LJ Hooker Settlements. I will continue to use and recommend.

Mr & Mrs Dullaghan

Big thanks to Monique who was at all times extremely helpful, friendly and efficient.

Mr & Mrs Procus

A pleasure to deal with you. I will certainly recommend you to others.

Mr & Mrs Jeffrey

G’day Monique,
Thank you, again, for your help; you’re a champion.
Susan and I regret that we had agreed to use the settlement agent that our purchasers chose for the sale.
Rest assured that when our next property transaction occurs, you will be asked to act on our behalf.
It is much appreciated when one can work with someone who understands the value of communication.
Your organisation has an excellent procedures manual that provides us all with confidence and clear direction.
Thank you.
Collin and Susan

Mr & Mrs Barnard

Super easy to deal even when our conveyancer went on holidays.

Mr & Mrs Pitman

Yay thank you so much Janet you and your team are awesome especially for new nervous home buyers like us who have the foggiest idea about what we are doing hehe, I cant THANK YOU!!! enough for what you and Monique Paindelli have done for us and to make it so pain free and get things that we thought were a drama sorted so quickly your team is the Bomb and not that I plan on moving in the near future again lol (at least 30 years lol) Ill definitely be going through your company and fully recommend you to our friends thank you so much again for everything you helped us with setting our family up with a stable house and life to focus on

Mr & Mrs Plummer

A big thank you to Mel Knox who was fantastic, she has the patience of a saint and the expertise of a true professional!

Mr & Mrs Kerrisk

Thank you. Emails were followed by a phone call. Excellent to explain things.

Ms Hunter

Great service and made the process really smooth. Thank you!

Ms Cross

Thank you Monique for being the best conveyancer and professionalism throughout the whole process.

Ms SV Church

Settlement service is MUCH better then my friends have experienced with other agents.

Mr Y Edwards

Hi Monique,

I have read the attached document. It all seems fine to me (not that I know much about this stuff ?). Thank you for the response on the white ant report as well. Id like to take the time to thank you for your overall support and the creation of a warm atmosphere combined with professionalism.

Ms N Petkov

Thank you for your efficiency & professionalism throughout the whole house purchasing process Monique!

Mr RF Aynsley & Ms MD McKechnie

Hello Janet

I just wanted to send a quick note to say how thankful and impressed we were with LJ Hooker Settlements and in particular Mel Knox.

Mel has been amazing throughout the whole process and has gone above and beyond to assist us when we ran into difficulties with the real estate agent.

It has been a real pleasure to work with Mel and I am already recommending her to friends who are looking to purchase next year.

Kind regards

Moira McKechnie

AJ Castiglioni & BEM Morse-Percival

Mel was efficient, questions were answered promptly. Helpful when we ran into problems. Thanks.

Ms KA Owen

You are lovely Mel & so good at your job, thank you for everything.

J EMSLIE

Fantastic customer service Mel Knox was excellent. Very professional and efficient.

D & D MARINOVIC

Polite, efficient service, no problems at all. Good Job.. Thankyou.

Ms Rigo

Excellent staff & service, which is why we come back.

Mr Ellis & Ms Gunn

Thank you for your all assistance. You made the process feel easy and no stress.

Ms RT Mars

Monique is sensational.

Ms K Penhale

Afternoon Monique,

I would like to thank you for handling the settlement and really appreciated your customer service dealing with my issues and concerns.

Also not sure what happened in your magical office today with my outcome, I can not put it in words how much this meant to me, also the added stress with Neil’s behaviour towards me didn’t help me health wise...so knowing I don’t have to deal anymore with Neil I can go and see my mother in Melbourne and focus on getting better and move on.

I’m crying right now..a big email hug, thank you so much.

Ms A Barker

Monique you lovely girl

Thank you so very much for all your work.
It so much appreciated in this regard.

We all helped someone on a disability pension get their OWN home, which is epic really.

So much good vibes goes to you and your crew-

Thank you

Andrea

Mr Surman & Ms Parsons

Yes, Monique is/was amazing!! I am not sure if our dream would have happened without the incredible efforts of Mon!!

Ms RT Mars

Monique was outstanding, very professional and proactive with excellent communication.

Ms DM Perera

Friendly and Professional.

Ms J Longa

Hello

I would like to congratulate all the team specifically Monique for the awesome transition of the property into my name.

Thank you all so much for the time and effort that everyone on my behalf have done, they made my life so easy.

For the excellent performance, I will be informing everyone and anyone in the future to only employ your team.

Again thank you so much Janice and Monique and Tyler for all the assistance you have provided.

Congratulations on a fantastic job.

Kind regards
Jacqueline Longa

Mr Van Dongen & Ms Moore

Keep up the high standards Monique and team.

Mr DC Doust & Ms JA Krahn

Very thankful for Tylah, Rebecca & Moniques very cheerful and competent services with our complex 5 person land title.

Ms H Cardwell

Ms Lewis

Thank you Barry, Monique and co. You all made my sale and purchase stress free. Very professional and organised team!

Ms JE Elton

Skye was so helpful and so friendly.. (no matter how silly my questions were). I am very grateful. Thank you

Mr Winslade & Ms Vanclay

Skye was always swift in responding to any questions we had making the process easy and stress free.

Mr Li & Ms Feng

Many thanks to Monique Paindelli! Amazing services!

Ms K Sumpton

Good morning Monique

I just wanted to say a huge thank you for everything you did in relation to the settlement of my property at 118A Price Parkway, Bertram.

From the moment I decided to sell the property to the final amount deposited in to my account, everything went smoothly and efficiently. I really appreciated that.

Thank you once again

Kindest Regards